Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the exact condition that you received it, unaltered and securely packaged in its original packaging with any included documentation or appraisals. 

To start a return, you can contact us at enquiries@westbourneantiques.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package securely.

You can always contact us for any return question at enquiries@westbourneantiques.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom commissions or personalised/altered pieces. Please get in touch if you have any questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days of receipt of the return. Please remember it can take some time for your bank or credit card company to process and post the refund too.